Hotel Room Hell: Sense of Humor Required!

Story is here.

'm not surprised. Most hotels are franchised and the Avenue was a Raddisson before it apparently went independent. So either they lost their franchise due to management disagreements with Raddisson or they weren't keeping quality control up to a level Raddisson found to be adequate in representing its brand. When a hotel changes hands in this manner, it is a bad sign. It would be something else if it went to another large chain such as Holiday Inn, etc, but it didn't.

So without Raddisson inspecting them every few months, there was no incentive to maintain the hotel's infrastructure like there would be with a famous badge on it. Moreover, the owners, if their property is in a high traffic area with stellar occupancy rates (like right near convention centers), can more or less freely kiss off a minority of unhappy customers because, to some degree, they will benefit by a captive clientele that wants convenience of location over just about anything else.

Trip Advisor highlighted some problems at this property, but the reviews were otherwise pretty decent overall. So they are unlikely to suffer any damage economically due to your and some of the other complaints. I do recommend, though, that you contact AAA and send in a formal complaint., Enough complaints can result in a downgrade of their rating in the AAA books, which is well used by tourists (note about that: I consider the AAA book largely useless in determining hotel quality, though).

Approved